Shipping and Returns
Shipping Policy
At Northvale, we strive to ensure that every order is processed and delivered as efficiently as possible.
Orders are typically processed within 1–3 business days after payment confirmation. Delivery times may vary depending on the destination, carrier services, and seasonal demand.
Once your order has been shipped, tracking information will be provided where available. Please ensure that all shipping details entered at checkout are accurate, as Northvale cannot be responsible for delays or lost packages resulting from incorrect information.
If you have any questions regarding your shipment, please contact our support team.
Return and Exchange Policy
At Northvale, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
To be eligible, items must be:
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Unworn and unused
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In their original condition
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Returned with original tags and packaging
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
Once your return has been received and inspected, eligible refunds will be issued to the original payment method. Exchanges are subject to product availability.
For assistance with returns or exchanges, please contact:
northvaleshopofficial@gmail.com